Shipping and Returns
All shipments are sent by the ground service of our choice. Expedited shipping is available with an extra charge. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES.
*We ship outside the continental United States at additional charges. Shipping to Alaska and Hawaii is available at an additional charge. Please contact me and we will work out shipping. We will be happy to help you with your order. Please contact us for shipping options and a shipping estimate prior to ordering at 417-501-1190 or email here2help@artemisoverland.com.
We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.
Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender," "Attempted Unknown," "Refused," or "Invalid Street Address," will be credited back to the customer's credit card, less the shipping and handling fees and a 25% restocking fee. We do not keep credit card numbers on file so please ensure that you provide a valid phone number to receive a credit.
Return shipping cost is the customer's responsibility.
For any return items, the first step is to call Artemis via phone 417-501-1190 or by e-mail at here2help@artemisoverland.com. Please don't contact the manufacturer. For faster service, contact Artemis directly. All returned items (with exception to warranty items) may be subject a restocking fee.
For warranty items, please contact Artemis directly. We will work with the manufacturer directly. For other warranty situations, we, at our discretion, will ship a replacement item immediately after receiving the defective item. Return shipping in warranty situations is the customer's responsibility.