Shipping and Returns
Shipments are sent by UPS or FedEx. Expedited shipping is available with an extra charge. All orders must ship to physical addresses. We do not ship to PO Boxes.
We ship outside the continental United States at additional charges. Shipping to Alaska and Hawaii is available at an additional charge. Please call 417-501-1190 or email firstname.lastname@example.org if you are outside the continental US, and we will work out shipping. We will be happy to help you with your order.
We will contact you, as the customer, via your email, text, or call in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items at your request. With extended delays, we reserve the right to the cancel the order.
Packages returned to Artemis Overland by U.S. Postal Service, United Parcel Service, FedEx, or DHL and marked as "Unclaimed," "Return to Sender," "Attempted Unknown," "Refused," or "Invalid Street Address" will be credited back to the customer's credit card, less the shipping and handling fees and a 25% restocking fee. We do not keep credit card numbers on file so please ensure that you provide a valid phone number to receive a credit.
Returns and return shipping
We accept returns up to 90 days after tracking was provided. We will cover return shipping. We will provide a shipping label for the return process. For rooftop tents, there is a 10% restocking fee.
For any return items, the first step is to call Artemis via phone 417-501-1190 or by e-mail at email@example.com. Please don't contact the manufacturer. For faster service, contact Artemis directly. All returned items (with exception to warranty items) may be subject a restocking fee.
For warranty items, please contact Artemis directly. We will work with the manufacturer directly. For other warranty situations, we, at our discretion, will ship a replacement item immediately after receiving the defective item. Return shipping in warranty situations is the customer's responsibility.